so today's post is one of slight frustration.  and by slight i mean more than slight, just to clarify.  ok, so connor is currently riding in an infant/toddler car seat, one of those grow with you kind that goes from rear to forward facing, and it has been great for him......however, he outgrew it oh...maybe 2 years ago. (he's a tall boy)  here's where the problem starts.  a special needs car seat that is big enough and supportive enough for my son (or any child that requires one) costs a minimum of $1000.000.   (everything 'special needs' is ridiculously expensive, and it's sad because you have to have it and there are no cheaper options.  but that's a whole other issue)   with the help of connor's wonderful physical therapist at school, we found a foundation that said they would be willing to pay for the car seat if insurance won't help.  this is where the frustration comes in.....  a couple months ago i took connor to a physical therapist to be evaluated so they could write a letter of medical necessity to send to the insurance company.  they did, along with a prescription from his doctor and another letter of necessity.  they sent it all to the insurance company.  after about a month of not hearing anything i called our insurance company to ask about the status of the request and the first lady i talked to told me it had been denied.  ok.  so i called back a week later to see if they could send me the denial letter because the foundation that was going to help us needs a denial letter before they can proceed.    the lady i talked to that time said she wasn't sure what i was talking about because they never received any referral for a car seat.  (frustration has now risen.)  so. we faxed it all again, and i got a call right before Christmas from a lady saying they had received the information and it was under review and that someone would get back to me before the new year.   sweet.  fast forward to today.  i hadn't heard anything from anyone (maybe she meant the next new year??) so i called the lovely insurance company this afternoon and spoke to a woman who told me the claim had been denied.  great. ok.  so i asked her if they could send me the denial letter.......and she says to me, "now what information were you talking about that you had sent? some referrals?  i couldn't see anything like that."...........ummm. what?   at this point i'm confused. did she even remember just talking to me 2 minutes earlier?? it's almost funny if it weren't so painfully frustrating.  so i explained to her everything.  again.  and she put me on hold.........and she never came back!!  two other people answered the phone while i was on hold asking if they could help me.   um, i don't know, can you??  at this point i don't think that's even possible.  each of those ladies subsequently put me on hold, the last one taking my number and telling me someone would get 'right back to me' as soon as they found what they were looking for.  apparently they have not found it yet.   i expect their call sometime in the next decade.  if i'm lucky.    sigh...............................